Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive | Resort in Puerto Aventuras

| 8.3 (61 Reviews) |   Pet Friendly  10 Bathrooms  27 Guests
Puerto Aventuras Resort | Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive

Resort in Puerto Aventuras

Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive is an adults-only enclave within the Hard Rock Riviera Maya resort. Set on the beautiful beachfront, it features 4 fine restaurants, 4 bars, a nightclub with a grotto pool and 2 hot tubs, plus a fully equipped spa on site. The modern guestrooms feature a hot tub that fits 2 guests, rain shower and trademark toiletries. Guests can take guitar lessons while watching a teacher in the flat-screen TV. Coffee maker and a bottle of wine are also featured. Slippers and bathrobes are provided. The fine restaurants include a Spanish tapas bar, a French cuisine restaurant, an Italian restaurant and a cafeteria. The Heaven Bar offers a large selection of drinks and cocktails, previous entering the nightclub that features a live DJ playing. Rock Spa, the fully equipped wellness center, offers a unique service of massages utilizing amplified vibrations, pressure and patterns called 'Rhythm and Motion'. There are also several outdoor pools, terraces with sun loungers and a tranquil beach area to enjoy the Caribbean at the Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive.

Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive is located in Puerto Aventuras.

This 154 Bedrooms Resort is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Internet, View, Business Services, and several others. This is a 5 star rated property and has over 61 reviews with the average score of 8.3 . Coming to Puerto Aventuras and needing a place to stay? Be it for work or for leisure, consider staying at this Resort for your next visit, you will surely love it.

You can check the reviews and description of this 154 Bedrooms Resort if you want to learn more about this Hotala place in Puerto Aventuras. These details are authentic, as they are provided by our partner, booking.com.

This Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive in Puerto Aventuras is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Resort, please let us know.

Show more
 
Km. 72 Carretera Cancun-Tulum, Puerto Aventuras, 77710, Mexico

Amenities

Air Conditioner
Parking
Pet Friendly
Pool
Designated Smoking Area
View
Wheelchair Accessible
Private Beach
Ocean View
Balcony/Terrace
Oceanfront
Accessibility
Transportation/Shuttle
Security/Safety
Business Services
Sports/Activities
Wellness Facilities
Spa
Fireplace/Heating
Restaurant
Bar
Guest Services
Entertainment
Breakfast
Child Friendly
Hot Tub
Internet
Laundry

Facility Overview

Breakfast
  • Restaurant
  • Wine/Champagne
  • Fruit
  • Breakfast in the room
  • Bar
  • Snack bar
Parking
  • Free parking
  • Private Parking
  • Parking on site
  • Parking
Activities
  • Beachfront
  • Golf course (within 2 miles)
  • Tennis equipment
  • Yoga classes
  • Spa
  • Fitness classes
  • Massage
  • Game room
  • Fitness center
  • Nightclub/DJ
  • Water park
  • Live sports events (broadcast)
  • Evening entertainment
  • Beach
  • Themed dinners
  • Bingo
  • Pool table
  • Bowling
  • Hot tub/Jacuzzi
  • Tennis court
  • Sauna
  • Live music/Performance
  • Fitness
  • Entertainment staff
  • Snorkeling
  • Spa facilities
  • Private beach area
General
  • Facilities for disabled guests
  • Elevator
  • Wifi in all areas
  • Chapel/Shrine
  • Adults only
  • Non-smoking rooms
  • Designated smoking area
  • Air conditioning
  • Soundproof rooms
  • Safe
  • Heating
  • Convenience store on site
Guest Services
  • Laundry
  • Currency exchange
  • Airport shuttle (additional charge)
  • Shuttle service (additional charge)
  • Babysitting/Child services
  • Pet bowls
  • Hair/Beauty salon
  • Car rental
  • Baggage storage
  • Meeting/Banquet facilities
  • Room service
  • Airport shuttle
  • Ironing service
  • Daily housekeeping
  • Fax/Photocopying
  • Business center
  • Tour desk
  • ATM on site
  • Shuttle service
  • Suit press
  • Valet parking
  • 24-hour front desk
Internet
  • Free Wifi
  • Internet
  • Wifi
Outdoors
  • Outdoor pool
  • Sun deck
  • Outdoor pool (year-round)
  • Garden
  • Outdoor furniture
Security/Safety
  • Key card access
  • Smoke alarms
  • CCTV in common areas
  • CCTV outside property
  • Fire extinguishers
  • 24-hour security
  • Security alarm
  • Guest accommodation disinfected between stays
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Guest accommodation sealed after cleaning
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Use of cleaning chemicals that are effective against coronavirus
  • All plates, cutlery, glasses, and other tableware sanitized
  • Delivered food covered securely
  • Physical distancing in dining areas
  • Food can be delivered to guest accommodation
  • Process in place to check health of guests
  • Access to healthcare professionals
  • Staff follow all safety protocols as directed by local authorities
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Hand sanitizer in guest accommodation and common areas
  • First aid kits available
  • Face masks for guests available
  • Cashless payment available
  • Contactless check-in/out
  • Screens or physical barriers between staff and guests in appropriate areas
  • Physical distancing rules followed
  • Mobile app for room service
Spa
  • Pool with view
  • Pool bar
  • Swimming pool
  • Beach umbrellas
  • Beach chairs/Loungers
  • Infinity pool
Transportation/Shuttle
  • Airport pickup
  • Airport drop-off

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Free cancellation
Pet Policy
Pets are not allowed
Upon check-in photo identification and credit card are required. all special requests are subject to availability upon check-in. special requests cannot be guaranteed and may incur additional charges, infants from 0-3 years old are free, all children from 4 to 17 years old extra charges apply, when traveling with pets, please note that the property proposes an optional program at an extra charge of usd 150 per pet, per stay. it includes a pet memory foam bed and access to pet friendly areas where the leash is not required, only dogs and cats of less than 18 kg are permitted, and 2 pets maximum per room.please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply, in the event of an early departure, the property will charge you the full amount for your stay.

Reviews

Value for money:
7.2
Location:
8.2
Staff:
8.7
Facilities:
8.33
Comfort:
8.77
Cleanliness:
8.73
Asia
Jul 9, 2025 07:00:00 AM
Review Score:   8
USA
Reviewer Type: Extended Group
Travel Purpose: leisure
See All Reviews

Room Arrangement

Room Info Facilities
Gold Deluxe Double Room
Room Type: Quad
Room Size: 45 m2
1 King bed(s) Bed
2 Full bed(s) Bed

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water

Bathroom

Free toiletries, Private bathroom, Shower, Slippers, Bathtub or shower, Toilet paper, Body soap, Shampoo, Hairdryer, Conditioner, Bathtub, Toothbrush, Shower cap, Toilet, Towels

Media & Technology

iPod dock, Telephone, Flat-screen TV, TV, Satellite channels

General

Trash cans, Key card access, Ironing facilities, Iron, Air conditioning, Smoke Alarm, Laptop safe, Soundproof

Services

Wake-up service, Wake-up service/Alarm clock

Activities

Hot tub

Outdoors

Balcony

View

Garden view, View

Bedroom

Wardrobe or closet, Childrens' cribs, Alarm clock

Kitchen

Coffee machine

Accessibility

Upper floors accessible by stairs only, Accessible by elevator, Upper floors accessible by elevator

Room Amenities

Socket near the bed, Non-feather pillow, Clothes rack

Exclusive services

Free gym access

Physical distancing

Single-room AC for guest accommodation
Diamond Deluxe Double Room
Room Type: Double
Room Size: 45 m2
1 King bed(s) Bed
Diamond Deluxe Double Room

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water

Bathroom

Free toiletries, Private bathroom, Shower, Slippers, Bathtub or shower, Toilet paper, Body soap, Shampoo, Hairdryer, Conditioner, Bathtub, Toothbrush, Shower cap, Toilet, Towels

Media & Technology

iPod dock, Telephone, Flat-screen TV, TV, Satellite channels

General

Trash cans, Key card access, Ironing facilities, Iron, Air conditioning, Smoke Alarm, Laptop safe, Soundproof

Services

Wake-up service, Wake-up service/Alarm clock

Activities

Hot tub

Outdoors

Balcony

View

Garden view, View, Sea view

Bedroom

Wardrobe or closet, Childrens' cribs, Alarm clock

Kitchen

Coffee machine

Accessibility

Upper floors accessible by stairs only, Accessible by elevator, Upper floors accessible by elevator

Room Amenities

Socket near the bed, Non-feather pillow, Clothes rack

Exclusive services

Free gym access

Physical distancing

Single-room AC for guest accommodation
Platinum Deluxe Double Room with Terrace
Room Type: Double
Room Size: 90 m2
1 King bed(s) Bed
Platinum Deluxe Double Room with Terrace

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water

Bathroom

Free toiletries, Private bathroom, Shower, Slippers, Bathtub or shower, Toilet paper, Body soap, Shampoo, Hairdryer, Conditioner, Bathtub, Toothbrush, Shower cap, Toilet, Towels

Media & Technology

iPod dock, Telephone, Flat-screen TV, TV, Satellite channels

General

Trash cans, Key card access, Ironing facilities, Iron, Air conditioning, Smoke Alarm, Laptop safe, Soundproof

Services

Wake-up service, Wake-up service/Alarm clock

Activities

Hot tub

Outdoors

Balcony, Terrace

View

View, Sea view

Bedroom

Wardrobe or closet, Childrens' cribs, Alarm clock

Kitchen

Coffee machine

Accessibility

Upper floors accessible by stairs only, Accessible by elevator, Upper floors accessible by elevator

Room Amenities

Socket near the bed, Non-feather pillow, Clothes rack

Exclusive services

Free gym access

Physical distancing

Single-room AC for guest accommodation
Rock Royalty Level - Deluxe Platinum
Room Type: Double
Room Size: 45 m2
1 King bed(s) Bed
Rock Royalty Level - Deluxe Platinum

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water

Bathroom

Free toiletries, Private bathroom, Shower, Slippers, Bathtub or shower, Toilet paper, Body soap, Shampoo, Hairdryer, Conditioner, Bathtub, Toothbrush, Shower cap, Toilet, Towels

Media & Technology

iPod dock, Telephone, Flat-screen TV, TV, Satellite channels

General

Trash cans, Key card access, Ironing facilities, Iron, Air conditioning, Smoke Alarm, Laptop safe, Soundproof

Services

Wake-up service, Wake-up service/Alarm clock

Activities

Hot tub

Outdoors

Balcony

View

Garden view, View, Sea view

Bedroom

Wardrobe or closet, Childrens' cribs, Alarm clock

Kitchen

Coffee machine

Accessibility

Upper floors accessible by stairs only, Accessible by elevator, Upper floors accessible by elevator

Room Amenities

Socket near the bed, Non-feather pillow, Clothes rack

Exclusive services

Free gym access

Physical distancing

Single-room AC for guest accommodation
Gold Deluxe King Room - PURE
Room Type: Double
Room Size: 45 m2
1 King bed(s) Bed

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water

Bathroom

Free toiletries, Private bathroom, Shower, Slippers, Bathtub or shower, Toilet paper, Body soap, Shampoo, Hairdryer, Conditioner, Bathtub, Toothbrush, Shower cap, Toilet, Towels

Media & Technology

iPod dock, Telephone, Flat-screen TV, TV, Satellite channels

General

Trash cans, Key card access, Hypoallergenic, Ironing facilities, Iron, Air conditioning, Smoke Alarm, Laptop safe, Soundproof

Services

Wake-up service, Wake-up service/Alarm clock

Activities

Hot tub

Outdoors

Balcony

View

Garden view, View

Bedroom

Wardrobe or closet, Childrens' cribs, Alarm clock

Kitchen

Coffee machine

Accessibility

Upper floors accessible by stairs only, Accessible by elevator, Upper floors accessible by elevator

Room Amenities

Hypoallergenic pillow, Socket near the bed, Non-feather pillow, Clothes rack

Safety features

Air purifiers

Exclusive services

Free gym access

Physical distancing

Single-room AC for guest accommodation
Rock Suite Platinum
Room Type: Suite
Room Size: 240 m2
2 King bed(s) Bed
Rock Suite Platinum

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water

Bathroom

Free toiletries, Private bathroom, Shower, Slippers, Bathtub or shower, Toilet paper, Body soap, Shampoo, Hairdryer, Additional bathroom, Conditioner, Bathtub, Toothbrush, Shower cap, Toilet, Towels

Media & Technology

iPod dock, Telephone, Game console, Flat-screen TV, TV, Satellite channels

General

Trash cans, Key card access, Suit press, Interconnecting room(s) available, Ironing facilities, Iron, Air conditioning, Smoke Alarm, Laptop safe, Soundproof

Services

Wake-up service, Wake-up service/Alarm clock

Activities

Hot tub

Outdoors

Balcony, Terrace, Outdoor dining area

Living Area

Sitting area, Sofa, Dining area

Kitchen

Dining table, Dishwasher, Kitchen, Coffee machine

View

View, Sea view

Bedroom

Wardrobe or closet, Childrens' cribs, Alarm clock

Accessibility

Upper floors accessible by stairs only, Accessible by elevator, Upper floors accessible by elevator

Room Amenities

Socket near the bed, Non-feather pillow, Clothes rack

Exclusive services

Free gym access

Physical distancing

Single-room AC for guest accommodation
Deluxe Platinum Sky Terrace King room
Room Type: Double
Room Size: 90 m2
1 King bed(s) Bed
Deluxe Platinum Sky Terrace King room

Food & Drink

Fruit, Wine/Champagne, Minibar, Chocolate/Cookies, Tea/Coffee maker, Bottle of water

Bathroom

Free toiletries, Private bathroom, Shower, Slippers, Bathtub or shower, Toilet paper, Body soap, Shampoo, Hairdryer, Conditioner, Bathtub, Toothbrush, Shower cap, Toilet, Towels

Media & Technology

iPod dock, Telephone, Flat-screen TV, TV, Satellite channels

General

Trash cans, Key card access, Ironing facilities, Iron, Air conditioning, Smoke Alarm, Laptop safe, Soundproof

Services

Wake-up service, Wake-up service/Alarm clock

Activities

Hot tub

Outdoors

Balcony, Terrace

View

Garden view, View, Sea view

Bedroom

Wardrobe or closet, Childrens' cribs, Alarm clock

Kitchen

Coffee machine

Accessibility

Upper floors accessible by stairs only, Accessible by elevator, Upper floors accessible by elevator

Room Amenities

Socket near the bed, Non-feather pillow, Clothes rack

Exclusive services

Free gym access

Physical distancing

Single-room AC for guest accommodation
Deluxe Room
Room Type: Double
Room Size: 45 m2
1 King bed(s) Bed
Deluxe Room

Food & Drink

Minibar, Bottle of water

Bathroom

Free toiletries, Private bathroom, Shower, Slippers, Bathtub or shower, Toilet paper, Body soap, Shampoo, Hairdryer, Conditioner, Bathtub, Toothbrush, Shower cap, Toilet, Towels

Media & Technology

iPod dock, Telephone, Flat-screen TV, TV, Satellite channels

General

Trash cans, Key card access, Ironing facilities, Iron, Air conditioning, Smoke Alarm, Laptop safe, Soundproof

Services

Wake-up service, Wake-up service/Alarm clock

Activities

Hot tub

View

Garden view, View

Bedroom

Wardrobe or closet, Childrens' cribs, Alarm clock

Kitchen

Coffee machine

Accessibility

Entire unit located on ground floor, Accessible by elevator

Room Amenities

Socket near the bed, Non-feather pillow, Clothes rack

Exclusive services

Free gym access

Physical distancing

Single-room AC for guest accommodation
King Room with Garden View
Room Type: Double
Room Size: 45 m2
1 King bed(s) Bed
King Room with Garden View

Food & Drink

Tea/Coffee maker, Minibar, Bottle of water

Bathroom

Free toiletries, Private bathroom, Shower, Slippers, Bathtub or shower, Toilet paper, Body soap, Shampoo, Hairdryer, Conditioner, Bathtub, Toothbrush, Shower cap, Toilet, Towels

Media & Technology

iPod dock, Telephone, Flat-screen TV, TV, Satellite channels

General

Trash cans, Key card access, Ironing facilities, Iron, Air conditioning, Smoke Alarm, Laptop safe, Soundproof

Services

Wake-up service, Wake-up service/Alarm clock

Activities

Hot tub

Outdoors

Balcony

View

Garden view, View

Bedroom

Wardrobe or closet, Childrens' cribs, Alarm clock

Kitchen

Coffee machine

Accessibility

Upper floors accessible by stairs only, Accessible by elevator, Upper floors accessible by elevator

Room Amenities

Socket near the bed, Non-feather pillow, Clothes rack

Exclusive services

Free gym access

Physical distancing

Single-room AC for guest accommodation
Deluxe King Room
Room Type: Double
Room Size: 90 m2
1 King bed(s) Bed
Deluxe King Room

Food & Drink

Minibar, Bottle of water

Bathroom

Free toiletries, Private bathroom, Shower, Slippers, Bathtub or shower, Toilet paper, Body soap, Shampoo, Hairdryer, Conditioner, Bathtub, Toothbrush, Shower cap, Toilet, Towels

Media & Technology

iPod dock, Telephone, Flat-screen TV, TV, Satellite channels

General

Trash cans, Key card access, Ironing facilities, Iron, Air conditioning, Smoke Alarm, Laptop safe, Soundproof

Services

Wake-up service, Wake-up service/Alarm clock

Activities

Hot tub

Outdoors

Balcony, Terrace

View

View

Bedroom

Wardrobe or closet, Childrens' cribs, Alarm clock

Kitchen

Coffee machine

Accessibility

Upper floors accessible by stairs only, Accessible by elevator, Upper floors accessible by elevator

Room Amenities

Socket near the bed, Non-feather pillow, Clothes rack

Exclusive services

Free gym access

Physical distancing

Single-room AC for guest accommodation
Budget Double Room
Room Type: Double
1 King bed(s) Bed
Budget Double Room

FAQ's

Is this Puerto Aventuras resort pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Puerto Aventuras resort?

Check-in time for Puerto Aventuras resort starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Puerto Aventuras resort have a swimming pool?

Yes, this Puerto Aventuras resort has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Puerto Aventuras resort?

Best-rates for the Puerto Aventuras resort starts from $2,840 per night with includes Ocean View, Transportation/Shuttle, Security/Safety, Spa, Fireplace/Heating, Guest Services, Air Conditioner, Pool, Balcony/Terrace, Accessibility, Sports/Activities, Wellness Facilities, Bar, Child Friendly, Parking, Designated Smoking Area, Private Beach, Oceanfront, Entertainment, Hot Tub, Internet, View, Business Services, Restaurant, Breakfast, Laundry, Pet Friendly, Wheelchair Accessible with all other facilities. Hotala matches every traveler with their perfect hotel, resort, or rental and whether you are traveling with a group, friends, family, or pets.

Is Puerto Aventuras resort a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this resort 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the resort has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Puerto Aventuras resort wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Puerto Aventuras resort is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Puerto Aventuras resort?

Based on the information reported by the owner or manager, the Puerto Aventuras resort indicates 1 day stay policy at this resort. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Puerto Aventuras resort?

Based on the information reported by the owner or manager, details for the cancellation policy for the Puerto Aventuras resort are as follows: Free cancellation Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

People Also Ask

Check Resort Availability
Nightly rates from:
US $2,840
You will be redirected to  
Hot Deal - It has been viewed 183 times today
Not the right fit? Check out our other properties in Puerto Aventuras